Privacy Policy

Last updated: March 2026

CreatorAI (operated by TheHolyLabs, Dortmund, Germany) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform, mobile applications, and website.

Information We Collect

We collect information you provide directly to us, including:

  • Your email address when you create an account or join our waitlist
  • Payment information processed securely through our billing partners
  • Content you create using our platform (prompts, generated videos)
  • Usage data including device information, IP address, and interaction patterns
  • Communications you send to us (support requests, feedback)

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to improve user experience

Third-Party Services

We use trusted third-party services to operate our platform:

  • Supabase — authentication and secure data storage
  • RevenueCat — subscription and payment management
  • AppsFlyer — attribution analytics for app installs
  • Standard analytics tools for understanding usage patterns

Cookies & Tracking

We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how visitors interact with our website. You can disable non-essential cookies through your browser settings.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability
  • Object to processing

To exercise any of these rights, contact us at support@creatorai.art.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

support@creatorai.art